Cookie and Privacy Policy

Please read the following privacy policy which applies to our business, and which is based on EU data protection principles, to understand how we use and protect the information that you provide to us. Your privacy is very important to us. Alex Neilan Limited is committed to preserving the privacy of all visitors to, together with any associated sites (together, the “websites”). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and how Alex Neilan Limited complies with its responsibilities under applicable data protection laws, including, when and to the extent in force, the Data Protection Act 2018, the General Data Protection Regulation (Regulation (EU) 2016/679) and the Privacy and Electronic Communications Regulation 2003 (“Data Protection Laws”). Please read the policy carefully.

For the purposes of the Data Protection Laws, the data controller of your personal information is Alex Neilan Limited of 8 Brand Place, Edinburgh EH8 8EF.

To the extent any information you provide or which we obtain from the websites constitutes personal data, we have set procedures for the use of that information. We may obtain personal information from your IP address, operating system and web browser that you use to access our website or by some other means (such as via a business card). You may also provide us with personal information if you contact us by email, telephone or letter. If we invite you to submit any information about yourself or your organisation, the purpose of this request will be made clear.

We may collect the following information from you:

  • individual contact name;
  • individual contact details (including email address, telephone number and postal address); date of birth;
  • IP address;
  • bank account details; and/or
  • personal details (including age, health/exercise history etc.)

We may use your personal information to:

  • conduct administrative or operational processes within our business;
  • process and respond to requests, enquiries or complaints received by you;
  • provide products and services requested by you;
  • comply with applicable laws or regulations or a request of a competent regulatory authority (such
    as the recording of telephone calls and monitoring of emails);
  • identify products and services you may be interested in;
  • identify organisations who have visited the website to compile statistical data on the use of our website to track how users navigate through our site in order to enable us to evaluate and improve our site;
  • communicate with you about our products and services;
  • invite you to events;
  • monitor and analyse our business;
  • develop or improve our services and/or products that may be of interest to you and to carry out market research; and/or
  • send you marketing information.

The legal basis on which Alex Neilan Limited processes personal information is to comply with applicable laws and regulations, to fulfil the firm’s contractual obligations with you and/or to pursue Alex Neilan Limited’s legitimate interests where these are not outweighed by your interests. In some circumstances, we may rely on your consent to send electronic marketing communications. You can withdraw your consent and/or opt out of receiving electronic marketing materials by asking to be removed from our marketing database by contacting us by email at [email protected] or by post to 8 Brand Place, Edinburgh EH8 8EF.

You are entitled to apply to see the information held about you. This is called a data subject access request and you can make a request by contacting by email at [email protected] or by post to 8 Brand Place, Edinburgh EH8 8EF. This request will be responded to within 30 working days and you will be provided with a copy of the information we hold about you. If we require more time to respond fully to any request, we will notify you in writing within the 30-day period referred to. You also have other rights under Data Protection Laws in relation to your personal data. In particular, you may have (i) the right to request that we rectify or erase information we hold about you in certain circumstances, (ii) the right to ask us to limit our processing of your information, (iii) the right (if we are processing information based on your consent, such as for marketing purposes) to withdraw your consent, (iv) the right to object to certain processing of your information (including the right to object to processing of your personal data for direct marketing purposes at any time), (v) the right to ask us to move, copy or transfer your personal information to another organisation. If you wish to exercise any of these rights, please contact us by email at [email protected] or by post to 8 Brand Place, Edinburgh EH8 8EF.

Alex Neilan Limited seeks to ensure that your information is accurate and is up to date. Please assist us by ensuring that you inform us of any changes to your information.

We employ up to date data storage, back up and security measures that seek to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We apply robust information security management processes which we believe are in line with the standards required and prevailing in our industry.

We will not disclose personal information we hold to any third party except as set out below. We may disclose personal data to third parties who are providing services to us, including IT, marketing, law enforcement agencies and data cleansing services, or for any other purpose specifically permitted by applicable data protection laws or for any other purpose which you may authorise.

We may also disclose personal data we hold to third parties:

a. in the event that we sell any business or assets, in which case we may disclose personal data we hold to the prospective buyer of such business or assets; and/or
b. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will keep personal data as required by applicable laws and regulations and in accordance with our data retention policy.

We may make changes to this data protection policy at any time. Any changes we make will be posted on this page and, where appropriate, notified to you in writing. Please refer back to this page regularly to see any changes or updates to this policy.

All queries relating to our use of your information should be sent to 8 Brand Place, Edinburgh EH8 8EF or email [email protected]

If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws, you can complain to the Information Commissioner’s Office.

The websites use various types of cookies. This policy explains how cookies are used on our websites. By continuing to browse the websites, you are agreeing to Alex Neilan Limited ‘s use of cookies.

A “cookie” is a piece of information that is saved to the hard drive of your computer and “remembers” information about the configuration of your computer. Cookies perform different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user’s experience. We use this information to enable and improve certain functions on our websites, track your movements through our websites to find out how our websites are being used and assess their usefulness. The information we collect in this process will not identify you as an individual. In some circumstances, our records will identify organisations visiting our sites and we may use that information in managing our relationships with those organisations, for example, in considering how to develop the services we offer them.

The browsers of most computers, smartphones and other web-enabled devices are initially set to accept cookies. If your browser preferences allow it, you can configure your browser to accept all cookies, reject all cookies or enable acceptance of specific cookies. It may also be possible to configure your browser settings to notify you each time a new cookie is set. Each browser is different, so check the “Help” section of your browser to learn about how to change your cookie preferences. By using our sites, you agree that we can place these types of cookie on your device. However, please remember that cookies are often used to enable and improve certain functions on our website. If cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.

Cookies can be classified as session or persistent cookies, depending on how long they are used:

  • Session cookies are temporary and expire at the end of a browser session; that is when you leave the site and disappear from your computer or device when you close your browser. Session cookies allow the website to recognise you as you navigate between pages during a single browser session and allow you to use the website most efficiently.
  • Persistent cookies in contrast to session cookies, persistent cookies are stored on your computer or device after the browser has been closed and last for the period of time specified in the cookie, or until they are deleted. These persistent cookies are activated each time you visit the site where the cookie was generated. They therefore enable the website to “recognise” you on your return, remember your preferences, and tailor services to you. You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to However, you should bear in mind that if you exercise this option, you may be unable to use some of our services.

The following categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies
These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, a user would need to login to access each page on a secure area or accept the regulatory information on each page. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

2. Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error message from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. The information is only used to improve how a website works. The websites may use persistent cookies when using performance cookies.

3. Functional cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we are not able to identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help with advertising. Our websites may use persistent cookies when using functional cookies.

4. Analytics cookies
In order to keep the websites relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. These web analytics services may be designed and operated by other companies on our behalf. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our websites before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

5. Other third party cookies

On some pages of the websites, cookies may be set that are not related to the websites or our authorised service providers. These service providers may set their own anonymous cookies on your web browser to track the success of their application or to customise their application for you. Alex Neilan Limited does not control the use of these cookies and cannot access them due to the way that the cookies work, as the cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies. As with first party cookies, you are able to block third party cookies through your browser settings. More information about cookies (including how to turn off cookies), can be found at

Some of our cookies may collect and store your personal information, such as your name or email address. Alex Neilan Limited is committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

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